Refunds

Satisfaction or your Money Back!

If you try Cystex and you are not completely satisfied with the product, you may request a refund within 90 days of your purchase date. If you qualify for a refund, we will refund your purchase price (after any discounts and coupons used), up to a maximum of one carton purchased. Refunds are limited to one carton per address and per household. Refunds do not include shipping, handling, or taxes. Refund offer not valid for purchases made outside the United States of America or Canada, including their territories and protectorates and military bases, wherever located. If you try Cystex and you are not completely satisfied with the product, you may request a refund within 90 days of your purchase date. If you qualify for a refund, we will refund your purchase price (after any discounts and coupons used), up to a maximum of one carton purchased. Refunds are limited to one carton per address and per household. Refunds do not include shipping, handling, or taxes. Refund offer not valid for purchases made outside the United States of America or Canada, including their territories and protectorates and military bases, wherever located.

In order to receive a refund, please follow the below steps:

Visit bchmoneybackguarantee.com to submit your refund request.

Complete the required fields. You will be required to provide a copy of your cash register receipt (indicating item purchased, purchase price, purchase date, store name and city) and product UPC code. Your receipt must show that the product was purchased by you within 90 days of your refund request.

Please allow up to 8 weeks to receive your refund. Your refund will be in the form of a check or other method determined by us. We are not responsible for mail or courier delays.

To check the status of your refund, please visit bch.mycheckstatus.com.

Only the original purchaser is entitled to a refund. UPC codes and receipts cannot be traded or sold. Free or promotional products are not eligible for a refund. We are not responsible for requests that are incomplete or lost in transmission. Void where prohibited, taxed, or restricted.

Please note that if you purchased Cystex via eBay or any other unauthorized seller/reseller, we will not be able to honor the Money Back Guarantee on the product. You will need to contact the seller for any replacement or reimbursement in these situations. We are only able to honor the Money Back Guarantee when products are purchased through authorized sellers of the product.

Fraudulent submissions may be prosecuted to the fullest extent of the law.

For additional questions, please contact Cystex Customer Care at [email protected] or 844-454-7632.